So far this semester, we have read and considered service design, processes, facilities, location, and supply chains. This week, I’d ask you to synthesize those various aspects of service organizations, with consideration of the scale of your organization. For an organization or industry of your choosing, what are several key factors that have potential to constrain your capacity and limit your ability to scale up your operation? What are some strategies and tactics you could pursue to mitigate those capacity constraints? Submit your thoughts on a 2-3 page single-spaced Word document via this Canvas link by midnight Sunday.

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