It is common knowledge that the service-level agreement (SLA) document is the most important and effective communication tool between the information technology (IT)) department and its clients, which are all other departments within a company. This is because the SLA clearly defines all of the responsibilities of the IT department and its clients under every typical business operation situation.
For this assignment, discuss the following:
- What would happen if no SLA was established between an IT department and other departments?
- What would be 1 important thing to consider to build a successful SLA?