Information Technology (IT) Service Management and Continuity – Part 1

• Service desk 
• Incident management 
• Problem management 
• Change management 
• Configuration management 
• Release management 
• Service-level management 
• Financial management 
• Capacity management 
• Service continuity management 
• Availability management.

Pick any two of the above items listed under ITSM and describe in detail how each item provides a level of assurance if executed “correctly” and describe how the each item provides little to no assurance if executed poorly or not at all. Must cite sources used in your write-up.

Gregory, Peter H.; Gregory, Peter H.. CISA Certified Information Systems Auditor All-in-One Exam Guide, Fourth Edition (p. 454). McGraw Hill LLC. Kindle Edition.