Focusing on the Fundamentals of Effective Communication Within an Organization

How Proper Communications Can Satisfy a Workplace Problem [WLOs: 1, 2] [CLOs: 1, 2] 

Prior to beginning work on this assignment, read Chapter 1, Chapter 2, and Chapter 3 from your  textbook; the Week 1 Weekly Lecture; and the article Focusing on the Fundamentals of Effective Communication Within an Organization.  

As the manager of a bank, you have just walked in on an angry customer who was demanding to have a late penalty    removed from his account. The employee who was helping him began to argue that the late penalty was applied          correctly. 

In your paper:

Describe how you would address this situation. 

Explain how you would approach your employee. 

Identify how you would satisfy the situation with the angry customer.                                      

The Proper Communications Can Satisfy a Workplace Problem paper:  

Must be one to two double-spaced pages in length (not including title and references pages) and formatted according to APA style as outlined in the University of Arizona Global Campus Writing Center’s APA StyleLinks to an external site. 

Must include a separate title page with the following: 

Title of paper 

Student’s name 

Course name and number 

Instructor’s name 

Date submitted 

For further assistance with the formatting and the title page, refer to APA Formatting for Word 2013

Must utilize academic voice. 

Must include an introduction and conclusion paragraph. 

Your introduction paragraph needs to end with a clear thesis statement that indicates the purpose of your paper. 

Must use at least one scholarly or credible source in addition to the course text. 

Carefully review the Grading RubricLinks to an external site. for the criteria that will be used to evaluate your                assignment.