Conflict resolution would be much easier if conflict was always with our colleagues or peers, but conflict is often with those who are above us in the organization.
* Discuss a time that you had a conflict with a superior in the organization.
*Discuss the roles that negotiation, power, and organizational politics played in the final resolution.
*Would you describe the outcome as lose-lose, win-lose, compromise, or win-win? Why?
*What could have been handled differently to create a win-win situation?
*Or if it was a win-win outcome how was this accomplished?
*In the end, conflict is good if the organization and individuals develop and grow, they learn from the event – did this happen with the event that you discussed?